{"id":2951,"date":"2021-11-09T13:27:20","date_gmt":"2021-11-09T12:27:20","guid":{"rendered":"https:\/\/intm.com\/service-centers\/"},"modified":"2025-10-09T12:08:57","modified_gmt":"2025-10-09T10:08:57","slug":"service-centers","status":"publish","type":"page","link":"https:\/\/intm.com\/en\/service-centers\/","title":{"rendered":"Service Centers"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Hero – Visuel 1900×600″ _builder_version=”4.27.4″ background_image=”https:\/\/intm.com\/wp-content\/uploads\/2025\/10\/Centre-de-service-scaled.jpg” background_enable_video_mp4=”off” custom_margin=”0px||||false|false” custom_padding=”0px|0|0px|0px|false|false” bottom_divider_color=”#000000″ bottom_divider_height=”50px” hover_enabled=”0″ locked=”off” collapsed=”off” global_colors_info=”{}” title_text=”Centre de service” sticky_enabled=”0″][et_pb_fullwidth_header title=”Service Centers” text_orientation=”center” admin_label=”Fullwidth Header – TITRE H1 en blanc” _builder_version=”4.16″ title_font=”Raleway|100||on|||||” title_text_align=”center” title_font_size=”72px” title_line_height=”1.4em” content_font=”Raleway|100|||||||” content_text_align=”left” content_font_size=”100px” content_line_height=”0.2em” subhead_font=”Ubuntu||||||||” subhead_font_size=”48px” subhead_line_height=”-3em” background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_direction=”140deg” background_color_gradient_stops=”rgba(16,44,84,0.75) 0%|rgba(0,0,0,0.75) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(16,44,84,0.75)” background_color_gradient_end=”rgba(0,0,0,0.75)” background_enable_image=”off” background_size=”initial” background_repeat=”repeat” background_blend=”overlay” custom_button_one=”on” button_one_text_size=”15px” button_one_bg_color=”#ffa727″ button_one_border_width=”15px” button_one_border_color=”#ffa727″ button_one_border_radius=”100px” button_one_letter_spacing=”5px” button_one_font=”Open Sans|700||on|||||” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_phone=”|||” custom_padding_last_edited=”off|phone” title_font_size_tablet=”60px” title_font_size_phone=”36px” title_font_size_last_edited=”on|phone” content_font_size_tablet=”” content_font_size_phone=”16px” content_font_size_last_edited=”on|phone” button_one_text_size_tablet=”” button_one_text_size_phone=”” button_one_text_size_last_edited=”on|desktop” button_one_border_color_hover=”#ff8a3d” button_one_border_radius_hover=”100px” button_one_letter_spacing_hover=”5px” button_one_bg_color_hover=”#ff8a3d” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”on” button_one_border_color__hover=”#ff8a3d” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”100px” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”5px” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”#ff8a3d” button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section bas” _builder_version=”4.16″ _module_preset=”default” background_color=”#000000″ background_color_gradient_direction=”250deg” background_enable_image=”off” bottom_divider_color=”#000000″ bottom_divider_height=”75px” bottom_divider_flip=”vertical” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”|||” custom_padding=”5vw||||false|false” scroll_horizontal_motion=”0|0|50|100|4|0|-4″ scroll_fade=”0|75|75|100|0|100|100″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Texte (avec marges 15% D et G sur desktop)” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” header_2_font=”|300|||||||” header_2_font_size=”32px” header_5_font=”|300|on||||||” header_5_font_size=”19px” header_5_line_height=”1.4em” background_layout=”dark” custom_margin=”|15%||15%|false|true” custom_margin_tablet=”|0%||0%|false|false” custom_margin_phone=”” custom_margin_last_edited=”on|phone” animation_style=”fade” global_colors_info=”{}”]<\/p>\n

The transformation to Service Centers<\/h2>\n

The INTM Group has developed strong expertise in supporting your service center transformations.<\/p>\n

We share your transformation challenges by responding to all the structuring elements from start to finish. The Group offers a range of services to meet your organizational, business, functional and technical expectations over the entire life cycle of the Information System.<\/p>\n

We cover the challenges of optimizing the load-cost ratio, monitoring and improving the quality of service, harmonizing the activities integrated into the new organization, and limiting legal constraints. The INTM Group has the capacity to carry out these transformations as well as the activities of the service center in your premises, in outsourcing in our premises in “StreetShore” mode, in Europe or N<\/strong>orthern Africa as well as in “NearShore” mode.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/intm.com\/wp-content\/uploads\/2025\/10\/Centre-de-service-1-scaled.jpg” alt=”The transformation to Service Centers” title_text=”Centre de service” admin_label=”Image (avec marges 15% D et G sur desktop)” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”|15%||15%|false|true” custom_margin_tablet=”|0%||0%|false|true” custom_margin_phone=”|0%||0%|false|true” custom_margin_last_edited=”on|tablet” animation_style=”slide” animation_direction=”bottom” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text admin_label=”Texte (avec marges 15% D et G sur desktop)” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” header_4_font=”|300|||||||” header_4_text_align=”center” header_4_text_color=”#EDE8DF” header_4_font_size=”20px” header_5_font=”|300|on||||||” header_5_font_size=”19px” header_5_line_height=”1.4em” background_layout=”dark” custom_margin=”|15%||15%|false|true” custom_margin_tablet=”|0%||0%|false|false” custom_margin_phone=”” custom_margin_last_edited=”on|phone” animation_style=”fade” global_colors_info=”{}”]<\/p>\n

We have proven our expertise and excellence in the transformation into service centers by applying and following a controlled schedule including the associated change management.<\/p>\n

 <\/p>\n

SCOPING ><\/span> RAMP-UP ><\/span> TRANSITION ><\/span> ROLLOUT ><\/span> REVERSIBILITY<\/h4>\n

 <\/p>\n

Nous accordons une haute importance aux points suivants :<\/p>\n

    \n
  • Systematically reducing duplication effects ><\/span> Cost reduction<\/li>\n
  • Smooth processes and exchanges ><\/span> Productivity improvement<\/li>\n
  • Continuously improving operational efficiency ><\/span> Creating added value<\/li>\n
  • Standardizing and documenting procedures ><\/span> Reducing hazards and increasing security<\/li>\n<\/ul>\n

     <\/p>\n

    Within the IAM department, the Group has set up a nearshore service center in order to develop the entire service, from the transition phase to the reversibility phase, including its maintenance in operational conditions.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Ligne titre Success Stories” _builder_version=”4.16″ custom_margin=”|||” custom_padding=”5vw||||false|false” scroll_horizontal_motion=”0|0|50|100|4|0|-4″ scroll_fade=”0|75|75|100|0|100|100″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Texte (avec marges 15% D et G sur desktop)” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” header_2_font=”Raleway|100|||||||” header_2_text_align=”right” header_2_font_size=”46px” header_5_font=”|300|on||||||” header_5_font_size=”19px” header_5_line_height=”1.4em” background_layout=”dark” custom_margin=”|15%||15%|false|true” custom_margin_tablet=”|0%||0%|false|false” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” animation_style=”slide” animation_direction=”right” border_width_bottom=”1px” border_color_bottom=”#EDE8DF” global_colors_info=”{}”]<\/p>\n

    Success stories<\/h2>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”|15%||15%|false|true” custom_padding_tablet=”|0%||0%|false|true” custom_padding_phone=”|0%||0%|false|true” animation_style=”fade” scroll_horizontal_motion=”0|0|50|100|4|0|-4″ scroll_fade=”0|75|75|100|0|100|100″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Texte (avec marges 15% G sur desktop)” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” header_5_font=”|300|on||||||” header_5_font_size=”19px” header_5_line_height=”1.4em” background_layout=”dark” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

    The INTM Group is assisting a major industrial company in the energy sector in the implementation of various outsourced service centers in secure sites covering a variety of activities.<\/p>\n

      \n
    • \n
        \n
      • Cloud and Infrastructure technical architecture.<\/li>\n
      • Operational management of Infrastructure services.<\/li>\n
      • Business IS management.<\/li>\n
      • Scientific outsourcing of computer calculators.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
          \n
        • \u00a0<\/li>\n<\/ul>\n

          [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Texte (avec marges 15% D sur desktop)” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” header_5_font=”|300|on||||||” header_5_font_size=”19px” header_5_line_height=”1.4em” background_layout=”dark” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

          The INTM Group supports a telephone operator in the implementation and realization of an N2 support outsourced in our premises on 3 environments:<\/p>\n

            \n
          1. \n
              \n
            1. N2 Network.<\/li>\n
            2. N2 Security.<\/li>\n
            3. N2 Cloud \/ Infrastructure.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

              [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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